Frequently Asked Questions
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To get started, complete our New Client Form. We’ll then arrange a free Meet & Greet so we can get to know your dog and recommend the best service for their needs.
Once you're on board, all bookings and updates are managed through our client portal — Time to Pet — available via app or browser.
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We use Time to Pet to make your life easier and your dog’s care safer. The app is:
Secure and user-friendly
Your go-to for bookings, updates, and payments
A place to upload vaccination records and vet info
Ideal for updating your dog’s routine, medication, and preferences
We can also message you photos and updates on your dog via the app. Ideal for when you’re travelling overseas!
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Yes — all dogs must be fully vaccinated (C5 or equivalent) to participate in any of our services.
You can upload your dog’s vaccine certificate directly in the Time to Pet app. This ensures the safety of all dogs in our care.
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Yes — we prefer that all dogs wear well-fitted harnesses during walks and daycare outings.
Harnesses provide:Better control and guidance
Reduced risk of injury (especially for small or strong dogs)
Greater comfort for your dog
We’re happy to recommend a harness that suits your dog’s size and temperament.
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We’re based in near Altona, and offer services in:
Altona, Altona North, Altona Meadows, Newport, Spotswood, Williamstown, Yarraville, Seddon, Point Cook, and surrounding areas.
Overnight and daycare bookings are welcome from across Melbourne for dogs who are comfortable travelling to us. We also offer pick up and drop off service for an extra fee.
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We prefer dogs to be at least 18 months old before joining group walks, daycare, or overnight stays.
Why?
By 18 months, most dogs have completed core training and socialisation.
They're more predictable in group settings and better suited to longer walks and play sessions.
If your dog is under 18 months but calm, confident, and crate-trained, we may make exceptions — feel free to contact us to discuss.
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Yes — we do accept last-minute bookings, but they’re subject to availability.
We recommend booking in advance to secure your spot — especially during school holidays and peak travel periods — but we’ll always try to help where we can!
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Yes — during peak times like Christmas, New Year, and Easter, a seasonal surcharge applies to overnight stays and sometimes daycare bookings.
We’ll always notify you in advance if peak pricing applies.
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Our daycare is structured, social, and stimulating. Each day includes:
x2 Group walks to local off-leash parks
Play and enrichment activities
Rest breaks and comfy naps
A consistent daily rhythm that helps your dog feel calm and content
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Our overnight care (also known as in-home dog boarding) offers a stress-free alternative to kennels. Dogs stay in our home, not a facility, and are treated like part of the family.
Benefits include:
A familiar, home-like environment — no cages or cold concrete floors.
Canine companionship — we host a small number of well-socialised dogs at a time.
Same routine, same food — dogs eat their own food and follow the daily schedule they’re used to.
Reduced stress and separation anxiety — more cuddles, less chaos.
Photos and updates — sent directly to your app so you can enjoy peace of mind while you’re away.