Ready for another adventure?
Whether your hound is joining us for their weekly group walk, spending the day with their friends at daycare or coming over for a home-away-from-home stay, booking through Hound Hero is easy.
We use Time To Pet to manage all our bookings, so you can request services, check your schedule and keep everything organised in one place.
Here's how to book your hound's next adventure.
Booking through the Client Portal
If you're using a computer or web browser, follow these steps.
Step 1: Log in
Open your Hound Hero Time To Pet Client Portal and sign in.
Select Schedule from the menu, then click Request New Service.
Step 2: Choose your dates
You'll be asked whether you'd like to request services for:
Single Day: Perfect for a one-off group walk or daycare adventure.
Multiple Days: Handy for regular walks, multiple daycare days or a longer period of care.
Select your preferred date or date range and click Continue.
For regular bookings, you can request several dates together rather than submitting a separate request for each day.
Step 3: Select your hound and their service
Choose the dog you'd like to book and select the service they need.
Hound Hero offers:
Group Walks: Small-group adventures with pick up and drop off included.
Daycare: A fun-filled day of activities, companionship and care.
Overnight Stays: Comfortable, home-style care while you're away.
Depending on the service, you'll see the available scheduling options.
Select the option that best suits your needs.
A little tip: If your preferred option isn't available, send us a message. We can let you know whether alternative arrangements might be possible.
Step 4: Choose your preferred times and add notes
For walk services that ask you to choose a time slot, select the time of day that works best for you - morning or afternoon and use the notes section to confirm your preferred time.
For daycare and overnight stays, we'll also need to know when your dog is expected to arrive and go home. Please just let us know your ETA in the notes section, if you’re unsure you can give us a time-range and then let us know direct closer to the booking.
If you've requested our pick up or drop off service, we'll do our best to accommodate your preferred times.
You can use the additional notes section to let us know anything important, such as:
Changes to your dog's usual routine
Special instructions for their visit
Changes to access or collection arrangements
Anything else you'd like us to know
Step 5: Review your request
Once you've entered your booking details, select Add & Continue.
You'll see a summary of the services you've requested.
Take a moment to double-check the dates, services and scheduling options.
You may also be able to add further services to the request.
When everything looks right, submit your booking request.
Step 6: Wait for confirmation
Once your request has been submitted, it will appear as Pending until we've reviewed it.
We'll check availability and confirm the details with you.
Your booking isn't confirmed until we've approved your request.
When your booking is confirmed, you'll receive a notification and the services will appear on your schedule.
And that's it — your hound's next adventure is on the calendar!
Booking through the Time To Pet mobile app
Prefer booking from your phone? The Time To Pet app makes it easy to organise your dog's care wherever you are.
The app's navigation looks a little different from the web portal, but the process is just as straightforward.
Step 1: Open Scheduling
Log in to the Time To Pet app and tap Scheduling from the home screen.
Select New Request and confirm that you'd like to create a new service request.
Step 2: Select your dates
Choose whether you're requesting services for a single day or multiple days.
Select your dates and tap Next.
Step 3: Choose your service
Select the service you'd like to book, your dog and the available scheduling options.
You can also add any notes or additional details.
If you're requesting services across multiple days, select the appropriate time window for each day.
Tap Add Services when you're ready.
Step 4: Review and submit
Check your requested services and dates.
If you need another service added to the same request, you can use the Add option.
When you're happy with everything, tap Submit Request.
Your request will appear as Pending until we've reviewed and confirmed it.
How do I know my booking is confirmed?
You can check your upcoming bookings through the Schedule section of the Client Portal or Scheduling in the mobile app.
A Pending request means we're still reviewing your booking.
Once we've approved your request, you'll receive confirmation.
If you're unsure about the status of a booking, send us a message through Time To Pet.
How do I pay for my bookings?
You can view your invoices and payment information through Time To Pet.
In the Client Portal, select Invoices. In the mobile app, open Invoices from the home screen.
Payment can be made through the Time To Pet portal or via PayID (details in the booking confirmation email)
When paying via PayID, please include your dog's name and service as the payment reference.
For example: Fido-Daycare
For overnight stays, a 25% deposit is required to secure your booking.
You can also check your invoices in Time To Pet to see whether any payment is outstanding.
What if I need to change or cancel a booking?
We understand that plans change.
If you've submitted a booking request that is still Pending, you won't be able to edit the submitted request directly. Instead, send us a message through Time To Pet and we'll help you make the necessary changes.
For confirmed services, change and cancellation options may be available through your schedule, depending on the booking and how close it is to the service date.
You can always contact us through Time To Pet if you're unsure.
Please keep our cancellation policy in mind:
Group walks and daycare: Cancellations require at least 48 hours' notice to avoid a 50% late cancellation fee.
Overnight stays: Cancellations more than seven days before the stay are refunded less a $25 administration fee. Cancellations within seven days forfeit the 25% deposit.
Can I book regular walks or daycare?
Absolutely! In fact, regular adventures are one of the best ways for your hound to build friendships, enjoy a consistent routine and become part of the Hound Hero pack.
If you're interested in a regular weekly group walk or daycare day, let us know.
We'll help you find a schedule that works for your dog and our availability.
Ready to book your next adventure?
Your hound's next adventure is only a few clicks away.
Log in to your Hound Hero Time To Pet Client Portal
New to Hound Hero?
Read our guide: How to Set Up Your Time To Pet Account
And if technology isn't your thing, don't worry. We're always happy to help you navigate the process - drop us an email at contact@houndhero.com.au